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Customer Experience Management Summit

Date: 14th June 2017 - 15th June 2017 Location: London - UK

ACI’s 3rd edition of the Customer Experience Management Summit will be taking place in London, UK, on 14th & 15th June 2017.

Over the two days, the event will give you in-depth looks into the main drivers and challenges faced by brands & retailers when it comes to Customer Experience, through case studies, interactive sessions & panel discussions, led by industry experts.

The conference will bring together senior customer experience & customer service representatives across different sectors, technology & solution providers, as well as agencies.

Join us in London to exchange with your peers and engage in excellent networking opportunities.

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Details

Start:
14th June 2017
End:
15th June 2017
Event Category:

Contact

Name:
Joanna Mieloch – Delegate Sales
Phone:
+48 (0) 61 898 7070
Email:
Website:
www.acieu.pl
Name:
Mohammad Ahsan – Marketing, Sales & Media Partnerships
Phone:
+44 (0) 203 141 0606
Email:
Name:
Krisztina Maria Szabo – Commercial Partnerships
Phone:
+44 (0) 203 141 0603
Email:
Name:
Lauriane Pardoux – Content
Phone:
+44 (0)20 3141 0632
Email:
Name:
Jayme Burns – Logistics
Phone:
+44 (0) 203 141 0640
Email:

Venue

Holiday Inn London-Kensington
Wrights Lane Kensington
London, W8 5SP United Kingdom
+ Google Map
Phone:
+44 0870 751 7770
Website:
www.hilondonkensington.com
  • Customer Behaviour & Habits: Implementing a Personalised CX
  • Organisational & Cultural Changes
  • Going Beyond Products & Purchases on Your Journey With Customers
  • CX Measurement
  • Loyalty: How to Effectively Retain Your Customers?
  • Employee Engagement
  • B2B: Learning From B2C Experiences
  • Getting a Better Understanding of The Digital Customer Experience
  • Sergio Alejandro Rendan Nuvan, Chief Experience OfficerCXFO.org – Customer Experience Foundation
  • Lynette Saunders, Senior AnalystEconsultancy
  • Carla Hall, Customer Experience Consultant, Cudos Consulting
  • Andy Wilkins, CEO & Co-Founder, BE Advisory
  • Pete Dixon, Senior Experience Design & Research Manager, Telefonica 
  • Mark Pinkerton, Head of Optimisation, Practicology 
  • Gianfranco Cuzziol, Head of CRM & DataZone
  • Andy Headington, CEO, Adido
  • Stephen Yap, Head of Customer, Ispos Mori
  • Darran Taylor, Customer Journey & Change Senior Manager, Nationwide
  • Clare Harbridge, Customer Journey & Change Manager, Nationwide
  • James Hirst, Managing Director, Rare Design
  • Marc McNeill, Customer Experience & Operations Director, Auto Trader UK 
  • Chris Sladen, Head of Customer ExperienceHeineken UK
  • Paul White, Head of Customer Engagement, The Share Centre
  • Veronica Naguib, Head of Customer Experience, The BIO Agency
  • Ruth Guthoff Recknagel, Chief of Product, RatedPeople

 

If you would like to be considered as a speaker for the event with a 30-45 minute presentation, please submit an abstract for consideration to:

 

Lauriane Pardoux

Tel: +44 (0)20 3141 0632

Email: lpardoux@acieu.net

ACI’s Customer Experience Management Summit will bring together brands/retailers representatives such as:

Head of Customer Service, Online Relationship & Digital Customer Experience Managers, Heads of Creative User Experience, Customer Relationship Management Manager , Head of Customer Experience, Customer Engagement Director, Loyalty & Insights Manager, Director of Customer Insights & Analytics, Head of Customer Retention, Consumer Operations Manager, Operational Excellence etc.

You will also be able to meet senior representatives from Technology/Solution Providers, Agencies, Consultancies etc.

The conference will gather speakers & attendees from the following industries:

Clothing

FMCG

Travel

Electronics

Home

Department Store

Leisure

Insurance

Bank

Utility

Market Places

Online Services

And many more…

ACI has put together a range of packages to suit your requirements. These range from branding options, to full scale partner solutions and can be tailored to meet your objectives and budgets.

If you are launching a new product or service and wish to gain visibility and brand recognition within your industry, contact us today!

For commercial opportunities, please contact:

Krisztina Maria Szabo

+44 20 3141 0603

kszabo@acieu.net

cxpa

The Customer Experience Professionals Association is a global non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. Founded in April 2011, the CXPA has more than 80 Corporate Members and 2800 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Genesys, and Verint. Clarabridge, Convergys, Corsential, LiveOps, Mattersight Corporation, Medallia, OpenSpan, ResponseTek and TNS are CXPA Silver Sponsors. For more information, visit www.cxpa.org


crmXchange

CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars.   Register free with CRMXchange to receive a wealth of online resources including: •Live webcasts •White paper and featured column library •Contact Center and CRM News •Vendor Directory •Calendar of Events from Around the World •Virtual Conferences in Workforce management, Quality Assurance, Speech Analytics and Multi-Channel Strategies
www.crmxchange.com


Logo-CMSWire_200x42

CMSWire.com publishes daily news, analysis, interviews and best practices focused on Customer Experience Management, Digital Marketing, Social Business and Enterprise Information Management. Follow us on Twitter @cmswire or join our mailing list for access to exclusive reports, white papers and webinars.
http://www.cmswire.com/?utm_source=mp-aci


Telco Professionals

TelcoProfessionals(TP) is an interactive, content rich, blog- and video-centric online community, and business exchange, developed exclusively for the Telecom and Media  industry. We are dedicated to individuals working in the industry globally, as a place they can find and help each other get ahead. TP includes a full Telecom & Media events listing, blogs from Thought Leaders, videos of the people shaping the industry’s future. TP allows you to network directly with over 110,000 like-minded unique viewers from 206 countries.

To enhance your professional profile and network for future business opportunities, or to visit our jobs portal, join us today on www.telcoprofessionals.com.


topcreditcardprocessorsrating

The independent authority on credit card processing, topcreditcardprocessors.com, is a research firm dedicated to identifying and ranking the best credit card processors in the United States. These payment service providers are able to provide national services with flexible payment terms and service offerings for your small, medium, or enterprise business.

Top Credit Card Processors: www.topcreditcardprocessorsratings.com  


CrowdReviews

Crowd Reviews: https://www.crowdreviews.com/best-customer-experience-software

CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users which have experienced products and services first-hand and have an interest in letting other potential buyers their thoughts on their experience. CrowdReviews.com is driven by an algorithm allowing for both customers and providers of products and services to understand how the rankings are determined. The service can be used by potential buyers to learn more about their vendors prior to making a purchasing decision.


COLLOQUY_tag_4C

Celebrating its 25th year, COLLOQUY has served as a leading publishing, education and research practive, bringing together loyalty practitioners from around the world.  It is the first publication dedicated expressly to loyalty marketing and has become the go-to resource for loyalty intelligence.  Today COLLOQUY engages and educates loyalty marketers with its magazine, weekly e-newletter and timely comprehensive loyalty-marketing website, colloquy.com.  Our reach is global, including an audience of loyalty marketers from virtually every industry.  COLLOQUY also host the COLLOQUY Loyalty Summit.  This premier annual event features inspirational speakers, educational sessions, hands-on workshops and executive-level networking.

www.colloquy.com


IT Briefcase1

IT Briefcase is an on-line publication helping IT professionals researching software solutions to help grow their organization. We understand that IT professionals within any organization need to rely on trusted resources to do their job successfully and make the right purchasing decisions.  IT Briefcase audience members can expect to view up-to-date content from the IT Briefcase editorial team, contributing analysts, and the software vendor community.  Our unique “Fresh Ink” section features exclusive Interviews with top IT executives, highlighting current trends and challenges companies are encountering within the Business Integration space, and our Analyst Blog column provides an independent view of the hottest themes in the market today.

http://www.ITBriefcase.net


mind commerce

Mind Commerce is your trusted source for research and strategic analysis focused on digital technologies and the telecommunications industry.  Our reports provide key trends, projections, and in-depth analysis for infrastructure, platforms, devices, applications, services, emerging business models and opportunities.

Key focus areas for Mind Commerce include:Cloud ComputingData Technologies, and the Internet of Things

http://www.mindcommerce.com/


Europe-Analytica
Europe Analytica is an independent public affairs company established in 1999, specialised in digital, media, advertising and audio-visual policy, working as the ‘eyes and ears’ on EU policy-making for our clients. Based in Brussels and London, Europe Analytica is made up of Directors with over 30 years of experience in EU affairs and a team of dynamic, multi-lingual consultants from across the EU.

We are therefore uniquely placed to provide our clients with an innovative, creative and highly effective service to clients ranging from large publicly-traded companies and industry coalitions to non-profit associations and NGOs.

http://www.europe-analytica.com/


ein-news-logo

EIN Presswire has a distribution “foot-print” that includes millions of users of our EIN Newsdesk media monitoring services. We also maintain one of the world’s leading media directories providing us with up-to-date contacts for media in every country and U.S. state. Further distribution is achieved via RSS, email, partner websites, and social media. We are both a destination (EIN Newsdesk) and a distributor (EIN Presswire) for news. In one place you can distribute your news to the targeted audiences you select and monitor news on that topic published by thousands of worldwide sources.

For more information or to try us FREE, please visit www.einpresswire.com/free


We are a member-led group dedicated to encouraging and supporting retailers in developing ecommerce expertise. Building collaboration through information sharing, market insight, networking and events, we’re bringing the industry together to develop best practice for an omnichannel future.

Wbsite: http://www.ecommerceclub.org/


Loyalty Magazine is an online magazine, providing all the services of a traditional magazine, but much faster. We publish daily news, send weekly email alerts to subscribers informing them of recent posts and publish the opinions and latest research of the industry’s best proponents.

Loyalty Magazine reports on customer retention, loyalty schemes, reward programmes, affinity, customer insight, CRM and other customer information management systems, call centre issues, direct and viral marketing, mobile and internet channels for both B2B and B2C enterprises. It covers all global markets and business sectors, including retail, financial services, travel and hotels, telecoms and electronic commerce.

A subscription to Loyalty Magazine includes an online daily news service with email alerts, and four glossy magazines per year.

To download and read your complimentary copy of Loyalty Magazine just click here.

Find out more at: www.loyaltymagazine.com


The Loyalty Post is the first and one of Asia’s leading bi – monthly publication aimed to capture the customer loyalty, customer experience, CRM and analytics space. Readership of this magazine is spread across sectors like Banking, Retail, Insurance, Auto, FMCG, Services, Consultancy & IT Sectors. Our subscriber base / mailer base is around 4000 print hard copies & close to 12000 digital downloads across Asia. “The Loyalty Post” magazine will keep you abreast of trends, strategies and metrics from around the globe that will boost customer loyalty in India.

www.theloyaltypost.com


Offering the most innovative solutions coupled with cutting-edge technology, LiveAdmins strives to provide your website visitors with the best possible online experience – one that resonates your brand. Over the years, live chat has evidently become the preferred mode of customer service available round the clock.

https://www.liveadmins.com/


The longest continuously published CRM newsletter in the industry.   We wrote daily blogs before they were called blogs.   We produced weekly webcasts before they were called webcasts (or webinars).   For the past 20 years, CRMAdvocate (formerly RealMarket) has been a trusted source of information for all things CRM, contact centers, and the customer experience.   Follow the the best via the CRMAdvocate newsletter. Enjoy the experience!

http://www.crmadvocate.com/


As the first ‘pure’ digital publisher in the region, MediaBUZZ has been making an impact in Asia Pacific since 2004. Designed to empower marketers in the vibrant, ever-changing electronic marketing environment, its publication Asian eMarketing covers the digital age and zooms in on the most valuable and indispensable tools of today’s marketers. Circulated weekly to more than 60,000 top management and marketing decision-makers in Asia Pacific, the useful and informative articles support e-marketers in finding a sound marketing strategy, vital for their growing business success.

Visit http://www.mediabuzz.com.sg

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Tickets

Customer Experience Management - Documentation Package Only£420.00
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