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Customer Experience Management Summit

Date: 14th June 2017 - 15th June 2017 Location: London - UK

ACI’s 3rd edition of the Customer Experience Management Summit will be taking place in London, UK, on 14th & 15th June 2017.

Over the two days, the event will give you in-depth looks into the main drivers and challenges faced by brands & retailers when it comes to Customer Experience, through case studies, interactive sessions & panel discussions, led by industry experts.

The conference will bring together senior customer experience & customer service representatives across different sectors, technology & solution providers, as well as agencies.

Join us in London to exchange with your peers and engage in excellent networking opportunities.

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Customer Experience Management - Conference Pass (incl. Documentation Package)£1,595.00
Customer Experience Management - Documentation Package Only£420.00


14th June 2017
15th June 2017
Event Category:


Joanna Mieloch – Delegate Sales
+48 (0) 61 898 7070
Mohammad Ahsan – Marketing, Delegate Sales & Media Partnerships
+44 (0) 203 141 0606
Krisztina Maria Szabo – Sponsorship
+44 (0) 203 141 0603
Lauriane Pardoux – Content
+44 (0)20 3141 0632
Jayme Burns – Logistics
+44 (0) 203 141 0640
  • Customer Behaviour & Habits: Implementing a Personalised CX
  • Organisational & Cultural Changes
  • Going Beyond Products & Purchases on Your Journey With Customers
  • CX Measurement
  • Loyalty: How to Effectively Retain Your Customers?
  • Employee Engagement
  • B2B: Learning From B2C Experiences
  • Getting a Better Understanding of The Digital Customer Experience
  • Alex Mead, Customer Experience Strategist & Leader, International Airlines Group
  • Sergio Alejandro Rendan Nuvan, Chief Experience OfficerCXFO.org – Customer Experience Foundation
  • Lynette Saunders, Senior AnalystEconsultancy
  • Paul Roberts, Customer Experience, User Experience & NPS Consultant, Strategy Activist 
  • Richard Gold, Associate DirectorTransform UK
  • Pete Dixon, Senior Experience Design & Research Manager, Telefonica 
  • Mark Pinkerton, Head of Optimisation, Practicology 
  • Gianfranco Cuzziol, Head of CRM & DataZone
  • Andy Headington, CEO, Adido
  • Stephen Yap, Head of Customer, Ispos Mori
  • Darran Taylor, Customer Journey & Change Senior Manager, Nationwide
  • Marc McNeill, Customer Experience & Operations Director, Auto Trader UK 
  • Chris Sladen, Head of Customer ExperienceHeineken UK
  • Paul White, Head of Customer Engagement, The Share Centre
  • Veronica Naguib, Head of Customer Experience, The BIO Agency
  • Ruth Guthoff Recknagel, Chief of Product, RatedPeople


If you would like to be considered as a speaker for the event with a 30-45 minute presentation, please submit an abstract for consideration to:


Lauriane Pardoux

Tel: +44 (0)20 3141 0632

Email: lpardoux@acieu.net

ACI’s Customer Experience Management Summit will bring together brands/retailers representatives such as:

Head of Customer Service, Online Relationship & Digital Customer Experience Managers, Heads of Creative User Experience, Customer Relationship Management Manager , Head of Customer Experience, Customer Engagement Director, Loyalty & Insights Manager, Director of Customer Insights & Analytics, Head of Customer Retention, Consumer Operations Manager, Operational Excellence etc.

You will also be able to meet senior representatives from Technology/Solution Providers, Agencies, Consultancies etc.

The conference will gather speakers & attendees from the following industries:






Department Store





Market Places

Online Services

And many more…

ACI has put together a range of packages to suit your requirements. These range from branding options, to full scale partner solutions and can be tailored to meet your objectives and budgets.

If you are launching a new product or service and wish to gain visibility and brand recognition within your industry, contact us today!

For commercial opportunities, please contact:

Krisztina Maria Szabo

+44 20 3141 0603



The Customer Experience Professionals Association is a global non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. Founded in April 2011, the CXPA has more than 80 Corporate Members and 2800 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Genesys, and Verint. Clarabridge, Convergys, Corsential, LiveOps, Mattersight Corporation, Medallia, OpenSpan, ResponseTek and TNS are CXPA Silver Sponsors. For more information, visit www.cxpa.org


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