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Customer Experience Management Summit 2015

Date: 7th October 2015 - 8th October 2015 Location: London - UK

ACI’s 2nd Customer Experience Summit will take place in London, UK, on 7 – 8th October 2015. The two day event will cover various timely themes in customer experience, from the cultural shift taking place within organisations, connecting CX to financial performance, how to coordinate the various CX initiatives between departments for a common vision, analysing consumer insights, CX metrics and CX & Design in the user-experience.

As speakers, we will have CX practitioners and innovators from cross-industry perspectives from banking, insurance, travel, pharmaceutical and telecoms.


7th October 2015
8th October 2015


Krisztina Maria Szabo – Commercial Partnerships
+44 (0) 203 141 0603


Holiday Inn London-Kensington
Wrights Lane Kensington
London, W8 5SP United Kingdom

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+44 0870 751 7770
View Venue Website
  • Creating customer-centric organizations
  • How to connect with customers in an increasingly technology-driven world
  • Linking customer experience to ROI: early-testing, agile customer experience
  • Measurement, insight and design
  • Maturity in customer experience
  • Customer engagement and employee engagement
  • Experiential economy and selling experiences
  • Cultural-shift in customer experience
  • Collecting, mining and analysing customer feedback
  • Giovanni Tavani, Global Social Media Manager, Dell
  • Tim Knight, Director, KPMG Nunwood
  • Ian Golding, Certified Customer Experience Practitioner, CCXP
  • Robert Williams, Head of Creative Experience, Barclays
  • Stephen White, Group Chief Operating OfficerAllied Irish Banks
  • Mike Bellis, EU Customer Experience Lead, Pfizer
  • Markus Hohl, CEO, Hellon
  • Chris Wallace, Communications Director, Scottish Water
  • Michal Kowalski, CEO, Lab4motion
  • Alex Walker, Performance and Change Specialist, Flint Change
  • Sarah Barrett, Customer Experience Programme Lead, Liverpool John Lennon Airport
  • Jon Cockcroft, Customer Experience Manager, Direct Line Group
  • Jo Mayes, Head of Data & Customer Experience, Standard Life
  • Brendan Leece, International Customer Experience Manager, E.ON Energy
  • Alastair Boot, Area Customer Experience Lead, Waitrose
  • Maria McCann, Customer Engagement Leader, JoHo Ventures
  • Caroline McKinley, Research Director Loyalty, Ipsos Mori
  • Richard Sheahan, Senior Consultant Customer Experience, Forrester Research
  • Paula West, Director, Golden Clew
  • Chris Humphrey, Director, Golden Clew 

QCX2 Lab4Motion

Founded in 2011, and winner of the 2013 IBM SmartCamp Challenge, Lab4Motion has quickly become a recognized brand providing a revolutionary solution which allows to close the marketing loop with the ability to match customers’ online and offline behavior. Scalable in all verticals, our technology, based on secure and privacy compliant video image processing technology and other sources, provides comprehensive real-time analytics of business processes allowing to assess the customer journey, customer experience, and customer service at a very detailed level. Data gathered by the system is consolidated in easy to read dashboards customized to meet each customers’ and specific user types needs. The technology is furthermore reinforced with an alert communication mechanism which supports the operational and management team during their day-to-day activities, allowing to react to problems as they occur, and sometimes even before, when the opportunity to fix them minimizes the negative consequences which may arise if left unattended.

Lab4Motion is run by a team of experienced specialists who have complimentary experience in sales, consulting, engineering, and technology ensuring that our customers receive the greatest added value from the solution.





ACI has put together a range of packages to suit your requirements. These range from branding options, to full scale partner solutions and can be tailored to meet your objectives and budgets.

If you are launching a new product or service and wish to gain visibility and brand recognition within your industry, contact us today!

For commercial opportunities, please contact:

Krisztina Maria Szabo

+44 (0)20 3141 0603

[email protected]


The Customer Experience Professionals Association is a global non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. Founded in April 2011, the CXPA has more than 80 Corporate Members and 2800 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Genesys, and Verint. Clarabridge, Convergys, Corsential, LiveOps, Mattersight Corporation, Medallia, OpenSpan, ResponseTek and TNS are CXPA Silver Sponsors.



CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars.   Register free with CRMXchange to receive a wealth of online resources including: •Live webcasts •White paper and featured column library •Contact Center and CRM News •Vendor Directory •Calendar of Events from Around the World •Virtual Conferences in Workforce management, Quality Assurance, Speech Analytics and Multi-Channel Strategies



CMSWire.com publishes daily news, analysis, interviews and best practices focused on Customer Experience Management, Digital Marketing, Social
Business and Enterprise Information Management. Follow us on Twitter @cmswire or join our mailing list for access to exclusive reports, white papers
and webinars.


TelcoProfessionals(TP) is an interactive, content rich, blog- and video-centric online community, and business exchange, developed exclusively for the Telecom and Media  industry. We are dedicated to individuals working in the industry globally, as a place they can find and help each other get ahead. TP includes a full Telecom & Media events listing, blogs from Thought Leaders, videos of the people shaping the industry’s future. TP allows you to network directly with over 110,000 like-minded unique viewers from 206 countries.

To enhance your professional profile and network for future business opportunities, or to visit our jobs portal, join us today on www.telcoprofessionals.com.

The Loyalty Post



The Loyalty Post is the first and one of Asia’s leading bi – monthly publication aimed to capture the customer loyalty, customer experience, CRM and analytics space. Readership of this magazine is spread across sectors like Banking, Retail, Insurance, Auto, FMCG, Services, Consultancy & IT Sectors. Our subscriber base / mailer base is around 4000 print hard copies & close to 12000 digital downloads across Asia. “The Loyalty Post” magazine will keep you abreast of trends, strategies and metrics from around the globe that will boost customer loyalty in India.



CSM is the leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips – all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month.

Customer Service Manager


Celebrating its 25th year, COLLOQUY has served as a leading publishing, education and research practice, bringing together loyalty practitioners from around the world.  It is the first publication dedicated expressly to loyalty marketing and has become the go-to resource for loyalty intelligence.  Today COLLOQUY engages and educates loyalty marketers with its magazine, weekly e-newletter and timely comprehensive loyalty-marketing website, colloquy.com.  Our reach is global, including an audience of loyalty marketers from virtually every industry.  COLLOQUY also host the COLLOQUY Loyalty Summit.  This premier annual event features inspirational speakers, educational sessions, hands-on workshops and executive-level networking.


the_paypers-fc - logo TP

The Paypers is the Netherlands-based leading independent source of news and intelligence for professionals in the global payment community. Our products are aimed at merchants, payment services providers, processors, financial institutions, start-ups, technology vendors and payment professionals and have a special focus on all major trends and developments in payments-related industries including online and mobile payments, online/mobile banking, cards, cross-border e-commerce, e-invoicing and SEPA. We are also keen on keeping our readership informed with regard to online fraud prevention innovations and the most significant trends in the digital identity space.


OPMG 2014

The Online Payments Market Guide puts together a comprehensive overview of the global e-payments ecosystem, mapping out ongoing developments, emerging trends and evolving business models.

The Guide is released by The Paypers on an annual basis and is aimed at delivering a state-of-the-art overview of the global e-payments and ecommerce ecosystem.

You can download a free copy here: http://www.thepaypers.com/report/download/online-payments/3/online-payments-market-guide-2014-insights-in-payments-and-ecommerce/r757182


Loyalty Magazine is an online magazine, providing all the services of a traditional magazine, but much faster. We publish daily news, send weekly email alerts to subscribers informing them of recent posts and publish the opinions and latest research of the industry’s best proponents.

Loyalty Magazine reports on customer retention, loyalty schemes, reward programmes, affinity, customer insight, CRM and other customer information management systems, call centre issues, direct and viral marketing, mobile and internet channels for both B2B and B2C enterprises. It covers all global markets and business sectors, including retail, financial services, travel and hotels, telecoms and electronic commerce.

A subscription to Loyalty Magazine includes an online daily news service with email alerts, and four glossy magazines per year.

To download and read your complimentary copy of Loyalty Magazine just click here.

Find out more at: www.loyaltymagazine.com


CRMAdvocate – The longest continuously published CRM newsletter in the industry. We wrote daily blogs before they were called blogs. We produced weekly webcasts before they were called webcasts (or webinars). For the past 20 years, CRMAdvocate (formerly RealMarket) has been a trusted source of information for all things CRM, contact centers, and the customer experience. Follow the the best via the CRMAdvocate newsletter. Enjoy the experience!


Live Admins

LiveAdmins LLC is a global Live Chat Company which was founded in Chicago in 2002. The company offers businesses bespoke chat solutions to improve online visitor experience and increase sales. LiveAdmins helps deliver online customer support to businesses round the clock with its proprietary live chat software and a team of multilingual chat operators who are professionally trained to better serve customers’ needs.

Being a market leader in online chat solutions with over a decade of experience, LiveAdmins has been providing services to countless industries including automobile, real estate, law firms, hospitality, healthcare and education to name a few. Live chat is offered in a number of languages which includes English, French, Arabic, German and Spanish. The company has multiple chat centers located in various countries and is constantly expanding services to facilitate more global businesses.

Being a customer-centric organization, LiveAdmins recognizes the unique needs of every business and delivers a customized chat solution accordingly. LiveAdmins believes in continual innovation with an aim to improve customer engagement, enhance customer experience and increase ROI.



The independent authority on credit card processing, topcreditcardprocessors.com, is a research firm dedicated to identifying and ranking the best credit card processors in the United States. These payment service providers are able to provide national services with flexible payment terms and service offerings for your small, medium, or enterprise business.

Top Credit Card Processors: www.topcreditcardprocessorsratings.com   


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Customer Experience Management Summit 2015 - Documentation Package Only
£ 420.00
Customer Experience Management Summit 2015 - Conference Pass
£ 1,495.00