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Customer Experience Management Summit

Date: 14th June 2017 - 15th June 2017 Location: London - UK

ACI’s 3rd edition of the Customer Experience Management Summit will be taking place in London, UK, on 14th & 15th June 2017.

Over the two days, the event will give you in-depth looks into the main drivers and challenges faced by brands & retailers when it comes to Customer Experience, through case studies, interactive sessions & panel discussions, led by industry experts.

The conference will bring together senior customer experience & customer service representatives across different sectors, technology & solution providers, as well as agencies.

Join us in London to exchange with your peers and engage in excellent networking opportunities.

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14th June 2017
15th June 2017


Joanna Mieloch – Delegate Sales
+48 (0) 61 646 7036
Mohammad Ahsan – Marketing & Delegate Sales
+44 (0) 203 141 0606
Krisztina Maria Szabo – Commercial Partnerships
+44 (0) 203 141 0603
Joanna Mieloch – Delegate Sales
+48 (0) 61 646 7036
Joanna Mieloch – Delegate Sales
+48 (0) 61 646 7036


Holiday Inn London-Kensington
Wrights Lane Kensington
London, W8 5SP United Kingdom

+ Google Map

+44 0870 751 7770
View Venue Website
  • Customer Behaviour & Habits: Implementing a Personalised CX
  • Organisational & Cultural Changes
  • Going Beyond Products & Purchases on Your Journey With Customers
  • CX Measurement
  • Loyalty: How to Effectively Retain Your Customers?
  • Employee Engagement
  • B2B: Learning From B2C Experiences
  • Getting a Better Understanding of The Digital Customer Experience
  • Sergio Alejandro Rendan Nuvan, Chief Experience OfficerCXFO.org – Customer Experience Foundation
  • Lynette Saunders, Senior AnalystEconsultancy
  • Carla Hall, Customer Experience Consultant, Cudos Consulting
  • Andy Wilkins, CEO & Co-Founder, BE Advisory
  • Pete Dixon, Senior Experience Design & Research Manager, Telefonica 
  • Mark Pinkerton, Head of Optimisation, Practicology 
  • Gianfranco Cuzziol, Head of CRM & DataZone
  • Andy Headington, CEO, Adido
  • Stephen Yap, Head of Customer, Ispos Mori
  • Darran Taylor, Customer Journey & Change Senior Manager, Nationwide
  • Clare Harbridge, Customer Journey & Change Manager, Nationwide
  • James Hirst, Managing Director, Rare Design
  • Marc McNeill, Customer Experience & Operations Director, Auto Trader UK 
  • Chris Sladen, Head of Customer ExperienceHeineken UK
  • Paul White, Head of Customer Engagement, The Share Centre
  • Veronica Naguib, Head of Customer Experience, The BIO Agency
  • Ruth Guthoff Recknagel, Chief of Product, RatedPeople


If you would like to be considered as a speaker for the event with a 30-45 minute presentation, please submit an abstract for consideration to:


Lauriane Pardoux

Tel: +44 (0)20 3141 0632

Email: [email protected]

ACI’s Customer Experience Management Summit will bring together brands/retailers representatives such as:

Head of Customer Service, Online Relationship & Digital Customer Experience Managers, Heads of Creative User Experience, Customer Relationship Management Manager , Head of Customer Experience, Customer Engagement Director, Loyalty & Insights Manager, Director of Customer Insights & Analytics, Head of Customer Retention, Consumer Operations Manager, Operational Excellence etc.

You will also be able to meet senior representatives from Technology/Solution Providers, Agencies, Consultancies etc.

The conference will gather speakers & attendees from the following industries:






Department Store





Market Places

Online Services

And many more…

ACI has put together a range of packages to suit your requirements. These range from branding options, to full scale partner solutions and can be tailored to meet your objectives and budgets.

If you are launching a new product or service and wish to gain visibility and brand recognition within your industry, contact us today!

For commercial opportunities, please contact:

Krisztina Maria Szabo

+44 20 3141 0603

[email protected]


The Customer Experience Professionals Association is a global non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. Founded in April 2011, the CXPA has more than 80 Corporate Members and 2800 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Genesys, and Verint. Clarabridge, Convergys, Corsential, LiveOps, Mattersight Corporation, Medallia, OpenSpan, ResponseTek and TNS are CXPA Silver Sponsors. For more information, visit www.cxpa.org


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CMSWire.com publishes daily news, analysis, interviews and best practices focused on Customer Experience Management, Digital Marketing, Social Business and Enterprise Information Management. Follow us on Twitter @cmswire or join our mailing list for access to exclusive reports, white papers and webinars.

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TelcoProfessionals(TP) is an interactive, content rich, blog- and video-centric online community, and business exchange, developed exclusively for the Telecom and Media  industry. We are dedicated to individuals working in the industry globally, as a place they can find and help each other get ahead. TP includes a full Telecom & Media events listing, blogs from Thought Leaders, videos of the people shaping the industry’s future. TP allows you to network directly with over 110,000 like-minded unique viewers from 206 countries.

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Top Credit Card Processors: www.topcreditcardprocessorsratings.com  


Crowd Reviews: https://www.crowdreviews.com/best-customer-experience-software

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IT Briefcase1

IT Briefcase is an on-line publication helping IT professionals researching software solutions to help grow their organization. We understand that IT professionals within any organization need to rely on trusted resources to do their job successfully and make the right purchasing decisions.  IT Briefcase audience members can expect to view up-to-date content from the IT Briefcase editorial team, contributing analysts, and the software vendor community.  Our unique “Fresh Ink” section features exclusive Interviews with top IT executives, highlighting current trends and challenges companies are encountering within the Business Integration space, and our Analyst Blog column provides an independent view of the hottest themes in the market today.


mind commerce

Mind Commerce is your trusted source for research and strategic analysis focused on digital technologies and the telecommunications industry.  Our reports provide key trends, projections, and in-depth analysis for infrastructure, platforms, devices, applications, services, emerging business models and opportunities.

Key focus areas for Mind Commerce include:Cloud ComputingData Technologies, and the Internet of Things


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EIN Presswire has a distribution “foot-print” that includes millions of users of our EIN Newsdesk media monitoring services. We also maintain one of the world’s leading media directories providing us with up-to-date contacts for media in every country and U.S. state. Further distribution is achieved via RSS, email, partner websites, and social media. We are both a destination (EIN Newsdesk) and a distributor (EIN Presswire) for news. In one place you can distribute your news to the targeted audiences you select and monitor news on that topic published by thousands of worldwide sources.

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