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Customer Experience Management Summit
ACI’s 3rd edition of the Customer Experience Management Summit will be taking place in London, UK, on 14th & 15th June 2017.
Over the two days, the event will give you in-depth looks into the main drivers and challenges faced by brands & retailers when it comes to Customer Experience, through case studies, interactive sessions & panel discussions, led by industry experts.
The conference will bring together senior customer experience & customer service representatives across different sectors, technology & solution providers, as well as agencies.
Join us in London to exchange with your peers and engage in excellent networking opportunities.
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- Details
- Key Topics
- Confirmed Speakers
- Who Will Attend?
- Cross-Industry Platform
- Sponsors
- Media Partners
- Agenda
- Customer Behaviour & Habits: Implementing a Personalised CX
- Organisational & Cultural Changes
- Going Beyond Products & Purchases on Your Journey With Customers
- CX Measurement
- Loyalty: How to Effectively Retain Your Customers?
- Employee Engagement
- B2B: Learning From B2C Experiences
- Getting a Better Understanding of The Digital Customer Experience
- Sergio Alejandro Rendan Nuvan, Chief Experience Officer, CXFO.org – Customer Experience Foundation
- Lynette Saunders, Senior Analyst, Econsultancy
- Carla Hall, Customer Experience Consultant, Cudos Consulting
- Andy Wilkins, CEO & Co-Founder, BE Advisory
- Pete Dixon, Senior Experience Design & Research Manager, Telefonica
- Mark Pinkerton, Head of Optimisation, Practicology
- Gianfranco Cuzziol, Head of CRM & Data, Zone
- Andy Headington, CEO, Adido
- Stephen Yap, Head of Customer, Ispos Mori
- Darran Taylor, Customer Journey & Change Senior Manager, Nationwide
- Clare Harbridge, Customer Journey & Change Manager, Nationwide
- James Hirst, Managing Director, Rare Design
- Marc McNeill, Customer Experience & Operations Director, Auto Trader UK
- Chris Sladen, Head of Customer Experience, Heineken UK
- Paul White, Head of Customer Engagement, The Share Centre
- Veronica Naguib, Head of Customer Experience, The BIO Agency
- Ruth Guthoff Recknagel, Chief of Product, RatedPeople
If you would like to be considered as a speaker for the event with a 30-45 minute presentation, please submit an abstract for consideration to:
Lauriane Pardoux
Tel: +44 (0)20 3141 0632
Email: [email protected]
ACI’s Customer Experience Management Summit will bring together brands/retailers representatives such as:
Head of Customer Service, Online Relationship & Digital Customer Experience Managers, Heads of Creative User Experience, Customer Relationship Management Manager , Head of Customer Experience, Customer Engagement Director, Loyalty & Insights Manager, Director of Customer Insights & Analytics, Head of Customer Retention, Consumer Operations Manager, Operational Excellence etc.
You will also be able to meet senior representatives from Technology/Solution Providers, Agencies, Consultancies etc.
The conference will gather speakers & attendees from the following industries:
Clothing
FMCG
Travel
Electronics
Home
Department Store
Leisure
Insurance
Bank
Utility
Market Places
Online Services
And many more…
ACI has put together a range of packages to suit your requirements. These range from branding options, to full scale partner solutions and can be tailored to meet your objectives and budgets.
If you are launching a new product or service and wish to gain visibility and brand recognition within your industry, contact us today!
For commercial opportunities, please contact:
Krisztina Maria Szabo
+44 20 3141 0603
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Crowd Reviews: https://www.crowdreviews.com/best-customer-experience-software
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